Institut for Afsætningsøkonomi

adjmarktg

Institut for Afsætningsøkonomi

Ad de
Jong
Professor


Kontor: SOL/C3.02
Tel:
+4538152135
E-mail: adj.marktg@cbs.dk
ADJ
Præsentation

Since 2024 Ad (“Addy”) de Jong is the first Kraks Fond Professor of Marketing at the Department of Marketing at Copenhagen Business School. The establishment of the Kraks Fond Professor of Marketing, made possible by a generous donation from the Kraks Fond. The purpose of the professorship is to continuously strengthen research, research-based teaching, and research dissemination at CBS within and for the benefit of Danish trade and industry, as well as to continuously spread knowledge of the results of the research. Ad obtained a M.Sc. in Psychometrics at the University of Leiden (1993-1998, The Netherlands) and has a Ph.D. from the School of Economics & Business Administration at the University of Maastricht (1998-2003, The Netherlands). He then worked at Eindhoven University of Technology (2003-2014, The Netherlands) as a Postdoctoral Researcher, Assistant Professor, and Associate Professor, respectively. In 2014 he was appointed as a Professor of Marketing at Aston Business School (2014-2017, United Kingdom). In 2018 he got appointed as a Professor of Marketing at Copenhagen Business School. 

His research focuses on: frontline marketing, circular economy, sustainable selling, service marketing, innovation selling, service innovation, value-based selling, marketing research methods, multilevel analysis

Ad de Jong is Associate Editor of the Journal of Service Research and serves on the editorial review boards, of Industrial Marketing Management, Journal of Business Research, and the Journal of Personal Selling & Sales Management. He has published in various journals including Management Science, the Journal of Marketing, the Journal of the Academy of Marketing Science, the Journal of Management, the Journal of Management Studies, Organizational Behavior and Human Decision Processes, Journal of Service Research, the Journal of Retailing, the International Journal of Research in Marketing, the Journal of Product Innovation Management, Marketing Letters, Industrial Marketing Management, the British Journal of Management, Journal of Purchasing and Supply Management, the European Journal of Marketing, the Journal of Business Research, Journal of Personal Selling and Sales Management etc.

He has taught PhD courses and workshops on topics, such as (1) multilevel analysis, (2) data exploration, (3) how to position your paper, (4) how to respond to referee reports at universities all over the world, including Aston Business School (UK); Aalto University (Finland); Copenhagen Business School (Denmark), Maastricht University (Netherlands); Henley Business School (UK); Eindhoven University of Technology (Netherlands); ESCP Europe Business School, (Berlin); Autonomous University of Madrid (Spain); Technical University Darmstadt (Germany); University of Ljubljana (Slovenia); University of Valladolid (Spain); BI Norwegian Business School (Norway); University of Newcastle (Australia), and ESCP Europe Business School, (Paris).

Primære forskningsområder

Frontline marketing, circular economy, sustainable selling, service marketing, innovation selling, service innovation, value-based selling, marketing research methods, multilevel analysis.

Curriculum Vitae
Download langt CV som PDF
Link til denne hjemmeside
www.cbs.dk/staff/adjmarktg
Kurser

Creating Innovation and Customer Value

Markedsanalyse: Integreret Projekt

Advances in B-to-B Marketing Research: PhD course

Market Informed Decision Making

Vejledning

Ad de Jong supervises several MSc theses a year. He has supervised numerous MSc students at various universities. He has also supervised several PhD students. Topics of supervision are frontline marketing, circular economy, sustainable selling, personal selling and sales management, service management, sales innovation, service innovation, gamification, branding, online platforms, social media selling, customer engagement, customer journey, marketing research methods.

Udvalgte publikationer

  • Johannes Habel; Selma Kadic-Maglajlic; Nathaniel Hartmann; Ad de Jong; Nicolas A. Zacharias; Fabian Kosse (2024) Neuroticism and the Sales Profession. Organizational Behavior and Human Decision Processes, 184 (9) forthcoming.

  • Sönnich Sönnichsen, Ad de Jong, Jesper Clement, Robert Maull, Chris Voss (2024). The Circular Economy: A Transformative Service Perspective. Journal of Service Research. Forthcoming.

  • De Jong, A., Zacharias, N., & Nijssen, E. (2021). How Young Companies Can Effectively Manage Their Slack Resources Over Time to Ensure Sales Growth: The Contingent Role of Value-Based Selling. Journal of the Academy of Marketing Science  49 2, 304-326.

  • Bond III, E. U., de Jong, A., Eggert, A., Houston, M.B., Kleinaltenkamp, M., Kohli, A.K., Ritter, T, & Ulaga, W. (2020). The Future of B2B Customer Solutions in a Post-COVID-19 Economy: Managerial Issues and an Agenda for Academic Inquiry. Journal of Service Research, 1-8. 

  • Van der Borgh, M, De Jong, A., & Nijssen, E. (2019). Balancing Frontliners’ Customer and Coworker Directed Behaviors when Serving Business Customers. Journal of Service Research, 22, (3) 323-344.

  • Van der Borgh, Michel, Ad de Jong, and Ed Nijssen (2017). “Alternative Mechanisms Guiding Salespersons’ Ambidextrous Product Selling” British Journal of Management. 28, 331–353.

  • Ruth Stock-Homburg, Ad de Jong, and Nicolas Zacharias (2017). Frontline Employees’ Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs’ Resource Gain Spiral? Journal of Product Innovation Management. 34 (2) 223-245.

  • Hensen, Niek, Isobel Keeling, Ko de Ruyter, Martin Wetzels, and Ad de Jong (2016) "Making SENS: Exploring the Antecedents and Impact of Store Environmental Stewardship Climate" Journal of the Academy of Marketing Science. 44 (4) 497–515.

  • De Jong, A., M. Verbeke, and E.J. Nijssen (2014) Introduction to the Journal of Product Innovation Management Special Section on Sales and Innovation Journal of Product Innovation Management 31 (4):643–646.

  • Berg, W. van den, Verbeke, W., Bagozzi, R., Worm, L., Jong, A. de, Nijssen, E.J. (2014). Salespersons as internal knowledge brokers and new products selling: Discovering the link to genetic makeup. Journal of Product Innovation Management. 31 (4): 695–709.

  • De Jong A., M. Song, and L. Song (2013) How Lead Founder Personality Affects New Venture Performance: The Mediating Role of Team Conflict. Journal of Management 39 (7) 1825-1854.

  • Schepers, J.J.L., Falk T, de Ruyter K, de Jong A., and Hammerschmidt M. (2012). Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement when Shaping Frontline Employee Behavior? Lead article in: Journal of Marketing 76 (November), 1 –20.

  • Schepers, J.J.L., De Jong, A., De Ruyter, K., and Wetzels, M.G.M. (2011). Fields of Gold: Perceived Efficacy in Virtual Field Service Employee Teams, Journal of Service Research. 14(3), 372-389.

  • De Ruyter K., de Jong A., and M. Wetzels (2009). Antecedents and Consequences of Environmental Stewardship in Boundary-Spanning B2B Teams. Journal of the Academy of Marketing Science 37 (4) 470–487.

  • Van Birgelen M., A. de Jong, and K. de Ruyter (2006). Loyalty in Multi-Channel Service Retailing: A Comprehensive Study on the Effects of Multi-channel Satisfaction. Journal of Retailing, 82 (4), 367-377.

  • De Jong, A., K. de Ruyter, and M. Wetzels (2006). Linking Employee Confidence to Performance: A Study of Self-Managing Service Teams. Journal of the Academy of Marketing Science, 34 (4), 576-587.

  • De Jong, A., K. de Ruyter, and Lemmink J.G.A.M. (2005) Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting. Journal of Management Studies 42 (8) 1593-1620.

  • De Jong, A., K. de Ruyter, and M. Wetzels (2005). Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams. Management Science, 51 (11), 1610-1625.

  • De Jong, A., K. de Ruyter, and J. Lemmink (2004). Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams. Journal of Marketing, 68 (2), 18-35.  

  • De Jong, A., K. de Ruyter, and J. Lemmink (2003). The Adoption of Information Technology in Self-Managing Service Teams. Journal of Service Research, 6 (2), 162-179.

  • Van Birgelen M., K. de Ruyter, A. de Jong, and M. Wetzels (2002). Customer Evaluations of After-Sales Service Contact Modes: An Empirical Analysis of National Culture's Consequences. International Journal of Research in Marketing, 19 (1), 43-64.

  • Van Dolen, W., J. Lemmink, K. de Ruyter, and A. de Jong (2002). Customer-Sales Employee Encounters: A Dyadic Perspective. Journal of Retailing, 78, 265-279.
Publikationer sorteret efter:
2024
Ankita Tibrewal; Ad de Jong; Geoff Parkes; Helene Tenzer; Melissa Bel-Lahsen / Language Operative Capacity in Small and Medium-sized Enterprises
I: Management International Review, 30.10.2024
Tidsskriftartikel > peer review
Johannes Habel; Selma Kadic-Maglajlic; Nathaniel Hartmann; Ad de Jong; Nicolas A. Zacharias; Fabian Kosse / Neuroticism and the Sales Profession
I: Organizational Behavior and Human Decision Processes, Vol. 184, 9.2024
Tidsskriftartikel > peer review
Sönnich Sönnichsen; Ad de Jong; Jesper Clement; Roger Maull; Chris Voss / The Circular Economy : A Transformative Service Perspective.
I: Journal of Service Research, 24.1.2024
Tidsskriftartikel > peer review
Christian G. H. Winter; Nicolas A. Zacharias; Ad de Jong; Johannes Habel / The Stress of Prospecting : Salesperson Genetics and Managerial Remedies.
I: Industrial Marketing Management, Vol. 120, 7.2024, s. 146-159
Tidsskriftartikel > peer review
2022
Christian Winter; Nicolas A. Zacharias; Ad de Jong; Johannes Habel / Give Me Your Genes and I Tell You Your Sales Success?
I: 2022 AMA Winter Academic Conference: Reconnecting and Reconceiving the Marketplace. . red. /Ashlee Humphreys; Grant Packard; Katrijn Gielens. Chicago : American Marketing Association 2022, 4 s., s. 800-803 (AMA Educators Proceedings, Vol. 33)
Konferenceabstrakt i proceedings > peer review
Christian Winter; Nicolas A. Zacharias; Ad de Jong; Johannes Habel / The Effect of Genetic Predispositions on Salespeople’s Canvassing and Closing : An Abstract.
I: Celebrating the Past and Future of Marketing and Discovery with Social Impact: 2021 AMS Virtual Annual Conference and World Marketing Congress . red. /Juliann Allen; Bruna Jochims; Shuang Wu. Cham : Springer 2022, 1 s., s. 253-254 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science)
Konferenceabstrakt i proceedings > peer review
Ad de Jong; Johannes Habel; Nathaniel Hartmann; Selma Kadic-Maglajlic; Nicolas A. Zacharias / The Neurotic Salesperson
I: 2022 AMA Summer Academic Conference Proceedings: Light in the Darkness: Marketing’s Role in Driving Positive Change. . red. /Andrea Godfrey Flynn; Ravi Prakash Mehta; Cinthia Satornino. Vol. 33, Chicago : American Marketing Association 2022
Konferenceabstrakt i proceedings > peer review
2021
Torben Hansen; Judith Lynne Zaichkowsky; Ad de Jong / Are Women Always Better Able to Recognize Faces? : The Unveiling Role of Exposure Time.
I: PLOS ONE, Vol. 16, Nr. 10, 10.2021
Tidsskriftartikel > peer review
Adam Lindgreen; C. Anthony Di Benedetto; Ad de Jong; Luigi M. De Luca; Heiner Evanschitzky; Michael J. Mol; Robert E. Morgan; John Nicholson; Tobias Schäfers / Framing a Manuscript
I: How to Fast-track Your Academic Career: A Guide for Mid-career Scholars. . red. /Adam Lindgreen; C. Anthony Di Benedetto; Joëlle Vanhamme; John Nicholson. Cheltenham : Edward Elgar Publishing 2021, s. 189-203 (How To Guides)
Bidrag til bog/antologi > peer review
Rushana Khusainova; Yasin Sahhar; Ad de Jong / Gamification in Education : The Case of Gamified Learning in Teams.
I: Handbook of Teaching and Learning at Business Schools: A Practice-based Approach. . red. /Thyra Uth Thomsen; Adam Lindgreen; Annemette Kjærgaard; Eleri Rosier; Aybars Tuncdogan. Cheltenham : Edward Elgar Publishing 2021, s. 138–151
Bidrag til bog/antologi > peer review
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