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Department of Digitalization
Helle Zinner Henriksen is Head of Department of Digitalization at CBS. Her main research focus is on IT in the public sector. Her research focuses on data-driven decision making with a particular focus on how discretionary practices in public administration are influenced by uptake of advanced information technologies such as AI and RPA. Another more recent research interest relates to Digitalization of the SDGs with particular focus on Goal #16 – “Peace, justice and strong institutions”. Her research is empirically driven and applies a qualitative approach.
- Digital government
- Data-driven decision making
- AI in public sector
- Uptake of digital technologies in public sector.
- Decision making for strategy execution
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Busch, P. A., Henriksen, H. Z., & Sæbø, Ø. (2018). Opportunities and challenges of digitized discretionary practices: a public service worker perspective. Government Information Quarterly, 35(4), 547-556.
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Ranerup, A., & Henriksen, H. Z. (2019). Enrolling citizens as informed consumers in quasi-markets. Information Technology & People, 32(6), 1517-1535.
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Henningsson, S., & Henriksen, H. Z. (2011). Inscription of behaviour and flexible interpretation in Information Infrastructures: The case of European e-Customs. The Journal of Strategic Information Systems, 20(4), 355-372.
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Andersen, K. V., & Henriksen, H. Z. (2006). E-government maturity models: Extension of the Layne and Lee model. Government information quarterly, 23(2), 236-248.
In: Handbook on Public Policy and Artificial Intelligence. ed. /Regine Paul; Jennifer Cobbe. Cheltenham : Edward Elgar Publishing 2024, p. 80-92
In: Journal of the Association for Information Systems, Vol. 24, No. 6, 11.2023, p. 1562-1593
In: European Journal of Information Systems, Vol. 32, No. 2, 4.2023, p. 108-126
In: Information Systems Research, 31.10.2023
In: Communications of the Association for Information Systems, Vol. 52, No. 1, 7.2023, p. 777-797
In: Communications of the Association for Information Systems, Vol. 51, No. 1, 8.2022, p. 80-94
In: Social Science Computer Review, Vol. 40, No. 2, 4.2022, p. 445-461
In: Scandinavian Journal of Information Systems, Vol. 33, No. 2, 2021, 6 p., p. 97-102
In: Digital Government: Research and Practice, Vol. 1, No. 1, 2.2020
In: Scandinavian Journal of Information Systems, Vol. 31, No. 1, 2019, 2 p., p. 1-2
In: Information Technology and People, Vol. 32, No. 6, 2019, p. 1517-1535
In: Proceedings of the 20th Annual International Conference on Digital Government Research. ed. /Yu-Che Chen; Fadi Salem; Anneke Zuiderwijk. New York : Association for Computing Machinery 2019, p. 370-377 (ACM International Conference Proceeding Series)
In: Government Information Quarterly, Vol. 36, No. 4, 10.2019
In: Information Polity, Vol. 23, No. 1, 2018, p. 3-28
In: Complex Systems Informatics and Modeling Quarterly, Vol. 14, No. March/April, 2018
In: Scandinavian Journal of Information Systems, Vol. 30, No. 2, 2018, 2 p., p. 1-2
In: Scandinavian Journal of Information Systems, Vol. 30, No. 1, 2018, 2 p., p. 1-2
In: Policy Analytics, Modelling, and Informatics: Innovative Tools for Solving Complex Social Problems. . ed. /J. Ramon Gil-Garcia; Theresa A. Pardo; Luis F. Luna-Reyes. Cham : Springer 2018, p. 79-97 (Public Administration and Information Technology, Vol. 24)
In: Government Information Quarterly, Vol. 35, No. 4, 10.2018, p. 547-556
In: Electronic Government - 17th IFIP WG 8.5 International Conference, EGOV 2018, Proceedings: Proceedings of the 17th IFIP WG 8.5 International Conference, EGOV 2018. . ed. /Peter Parycek; Olivier Glassey; Marijn Janssen; Hans Jochen Scholl; Efthimios Tambouris; Evangelos Kalampokis; Shefali Virkar. Cham : Springer 2018, p. 132-143 (Lecture Notes in Computer Science, Vol. 11020)
In: Scandinavian Journal of Information Systems, Vol. 30, No. 2, 2018, 2 p., p. 3-4
In: Scandinavian Journal of Information Systems, Vol. 29, No. 2, 2017, 1 p.
In: Scandinavian Journal of Information Systems, Vol. 29, No. 2, 2017, 1 p.
In: Scandinavian Journal of Information Systems, Vol. 29, No. 1, 2017, 1 p.
In: ECIS 2017 ProceedingsAtlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) 2017, p. 1044-1061 (Proceedings of the European Conference on Information Systems)
In: International Conference on Business Informatics Research: Perspectives in Business Informatics Research. . ed. /Björn Johansson; Charles Møller; Atanu Chaudhuri; Frantisek Sudzina. Cham : Springer 2017, p. 184-198 (Lecture Notes in Business Information Processing, Vol. 295)
In: Government Information Quarterly, Vol. 33, No. 1, 1.2016, p. 6-14
In: Cases on IT Leadership: CIO Challenges for Innovation and Keeping the Lights on. . ed. /Niels Bjørn-Andersen. Frederiksberg : Samfundslitteratur 2016, p. 201-213
In: Scandinavian Journal of Information Systems, Vol. 28, No. 2, 2016, 1 p.
In: Scandinavian Journal of Information Systems, Vol. 28, No. 1, 2016, 1 p.
In: Information Systems Frontiers, Vol. 17, No. 1, 2015, 4 p., p. 11-14
In: Information Systems Frontiers, Vol. 17, No. 1, 2.2015, p. 143-157
In: Electronic Government: 14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 -- September 2, 2015, Proceedings. . ed. /Efthimios Tambouris; Marijn Janssen; Hans Jochen Scholl; Maria A. Wimmer; Konstantinos Tarabanis; Mila Gascó; Bram Klievink; Ida Lindgren; Peter Parycek . Cham : Springer Science+Business Media 2015, p. 144-155 (Lecture Notes in Computer Science, Vol. 9248)
In: ECIS 2014 Proceedings. ed. /Michel Avital; Jan Marco Leimeister; Ulrike Schultze. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) 2014 (Proceedings of the European Conference on Information Systems)
In: Politica - Tidsskrift for politisk videnskab, Vol. 45, No. 3, 9.2013, p. 287-306
Heidelberg : Springer Science+Business Media IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, 2013, 670 p. (IFIP AICT - Advances in Information and Communication technology, Vol. 402)
In: Advances in Enterprise Information Systems II : Proceedings of the Fifth International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2011). . ed. /Charles Møller; Sohail Chaudhry. Boca Raton, FL : CRC Press 2012, p. 291-302
Paper presented at EGPA Annual Conference 2012, 2012
Poster session presented at The 20th European Conference on Information Systems (ECIS) 2012, 2012
In: Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Researdh and Projects of IFIP EGOV and IFIP ePart 2012. . ed. /Hans J. Scholl; Leif S. Flak; Marijn Janssen; Ann Macintosh; Carl Moe. Linz : Trauner Buchservice, Rudolf Trauner Verlag 2012, p. 13-20
In: Public Administration in the Information Age : Revisited. . ed. /Ig Snellen; Marcel Thaens; Wim van de Donk. Amsterdam : IOS Press 2012, p. 205-220 (Innovation and the Public Sector, Vol. 19)
In: Government Information Quarterly, Vol. 29, No. 4, 2012, p. 462-469
Paper presented at The 5th International Conference on Research and Practical Issues of Enterprise Information Systems 2011, 2011
In: Accelerating Global Supply Chains with IT-Innovation : ITAIDE Tools and Methods. . ed. /Yao-Hua Tan; Niels Bjørn-Andersen; Stefan Klein; Boriana Rukanova. New York : Springer 2011, p. 73-89
In: Lecture Notes in Computer Science, Vol. 6866, EGOVIS 2011: International Conference on Electronic Government and the Information Systems Perspective, 2011, 10 p., p. 15-25
In: Journal of Strategic Information Systems, Vol. 20, No. 4, 12.2011, p. 355-372
In: Lecture Notes in Computer Science, Vol. 6846, The 10th IFIP Electronic Government Conference. EGOV 2011, 2011, p. 100-111
In: Government Information Quarterly, Vol. 28, No. 4, 2011, p. 439-445
In: Transforming Government, Vol. 5, No. 2, 2011, p. 155-166
Paper presented at The 8th Scandinavian Workshop on E-Government 2011, 2011
In: Samfundslederskab i Skandinavien, Vol. 26, No. 2, 2010, p. 135-160
In: International Journal of Public Administration, Vol. 33, No. 11, 2010, p. 564-579
In: Lecture Notes in Computer Science, Vol. 6267, EGOVIS 2010: International Conference on Electronic Government and the Information Systems Perspective, 2010, p. 100-107
Paper presented at Scandinavian Workshop on eGovernment, 2010
In: Proceedings of European Conference of Information Systems2009
In: European Journal of Information Systems, Vol. 18, No. 4, 2009, p. 387–408
Paper presented at The 6th Eastern European eGovernment Days, 2008
In: Records Management Journal, Vol. 18, No. 1, 2008, p. 40-52
Paper presented at The 6th Eastern European eGovernment Days, 2008
Paper presented at The 5th Scandinavian Workshop on eGovernment, 2008
In: Let a Trousand FLowers Bloom: Essays in Commemoration of prof. dr. René Wagenaar. . ed. /Harry Bouwman; Roger Bons; Martijn Hoogeweegen; Marijn Janssen; Hans Pronk. Amsterdam : IOS Press 2008, p. 223-235
In: Proceedings of the 21th Bled eConference eCollaboration: Overcoming Boundaries Through Multi-Channel Interaction. ed. /Felix Hampe; Jose Gricar; Andreja Pucihar; Gregor Lenar. : University of Maribor 2008
In: Electronic Government: 7th International Conference, EGOV 2008 Turin, Italy, August 31 - September 5, 2008 Proceedings. . ed. /Maria A. Wimmer; Hans J. Scholl; Enrico Ferro. Berlin : Springer Science+Business Media 2008, p. 13-24
In: ECIS 2007 ProceedingsAtlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) 2007, p. 2135-2146
In: Transforming Government: People, Process and Policy, Vol. 1, No. 1, 2007, p. 29-43
In: Journal of Information Technology, No. 22, 2007, p. 13-23
In: Current Issues and Trends in E-Government Research. ed. /Donald F. Norris. : Cybertech Publishing 2007, p. 269-288
In: First International Conference on the Digital Society (ICDS 2007)Los Alamitos, CA : IEEE 2007
In: E-government in Europe: Re-booting the state. . ed. /Paul G. Nixon; Vassiliki N. Koutrakou. London : Routledge 2007, p. 103-118 (Routledge Advances in European politics, No. 42)
In: E-Taxation: State & Perspectives: E-Government in the Field of Taxation: Scientific Basis, Implementation Strategies, Good Practice Examples. . ed. /Josef Makolm; Gerti Orthofer. Linz : Trauner Buchservice, Rudolf Trauner Verlag 2007, p. 195-206 (Schriftenreihe Informatik, No. 21)
København 2006, 57 p.
In: The Past and Future of Information Systems: 1976-2006 and Beyond. . ed. /Davis Avison; Steve Elliot; John Krogstie; Jan Pries-Heje. 2006, p. 143-152
In: Electronic Journal of e-Government, Vol. 4, No. 2, 2006, p. 19-26
København 2006, 53 p. (Working Paper, No. 09-2006)
In: Journal of Electronic Commerce in Organizations, Vol. 4, No. 2, 2006, p. 25-39
In: Proceedings of the 39th Annual Hawaii International Conference on System Sciences, HICSS-39: Volume 4. . ed. /Ralph H. Sprague, Jr.. Los Alamitos, CA : IEEE 2006 (Proceedings of the Annual Hawaii International Conference on System Sciences)
In: The Transfer and Diffusion of Information Technology for Organizational Resilience: IFIP TC8 WG 8.6 International Working Conference, June 7-10, 2006, Galway, Ireland,. ed. /Brian Donnellan (et.al.). : Springer Science+Business Media 2006, p. 275-289
In: Electronic Government: 5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006. Proceedings. . ed. /Maria Wimmer; Hans Jochen Scholl; Åke Grönlund; Kim Viborg Andersen. Berlin : Springer Science+Business Media 2006, p. 25-36 (Lecture Notes in Computer Science, Vol. 4084)
In: Knowledge Transfer for eGovernment: Seeking Better eGovernment Solutions. . ed. /Roland Traunmüller. Linz : Trauner Buchservice, Rudolf Trauner Verlag 2006, p. 133-144 (Schriftenreihe Informatik, No. 20)
In: Scandinavian Journal of Information Systems, Vol. 17, No. 2, 2005, p. 85-106
In: InternethåndbogenKøbenhavn : Børsens Forlag 2005, p. 1-20
Frederiksberg : Department of Informatics INF, Copenhagen Business School 2005, 24 p. (Working Paper / Institut for Informatik. Handelshøjskolen i København, No. 03 - 2005)
In: Electronic Government.: Workshop and Poster Proceedings of the Fourth International EGOV Conference 2005, August 22-26, 2005, Copenhagen, Denmark. . ed. /Kim Viborg Andersen. 2005, p. 351-357
In: Business Agility and Information Technology Diffusion: IFIP TC8 WG 8.6 International Working Conference May 8-11, 2005, Atlanta, Georgia, U.S.A.. . ed. /Richard L. Baskerville; Lars Mathiassen; Jan Pries-Heje; Janice I. DeGross. Boston : Springer 2005, p. 129-144 (IFIP International Federation for Information Processing, Vol. 180)
In: Business Agility and Information Technology Diffusion: IFIP TC8 WG 8.6 International Working Conference, May 8-11, 2005, Atlanta, Georgia, U.S.A.. . ed. /Richard L. Baskerville; Lars Mathiassen; Jan Pries-Heje; Janice I. DeGross. Boston : Springer 2005, p. 11-34 (IFIP International Federation for Information Processing, Vol. 180)
In: InternethåndbogenKøbenhavn : Børsens Forlag 2005
In: International Journal of Electronic Government Research, Vol. 1, No. 4, 2005, p. 26-44
In: Social and economic transformation in the digital era. ed. /Nikolaos Mylonopoulos; Nancy Pouloudi; Georgios I Doukidis. Hershey : Idea Group Publishing 2004, p. 56-75
In: Knowledge Technology and Policy, Vol. 17, No. 2, 2004, p. 63-81
Paper presented at First Scandinavian Workshop on eGovernment, Örebro University, 2004
In: Communications of the Association for Information Systems, Vol. 12 (2003), 2004, p. 218-275
In: IT Innovation for Adaptability and Competitiveness: IFIP TC8/WG8.6 Seventh Working Conference on IT Innovation for Adaptability and Competitiveness, May 30-June 2, 2004, Leixlip, Ireland. . ed. /Brian Fitzgerald; Eleanor Wynn. : Kluwer Academic Publishers 2004, p. 313-334
In: Revision & Regnskabsvæsen, Vol. 73, No. 7, 2004, p. 40-47
London : Kluwer Academic Publishers 2004, 219 p.
In: Proceedings of the 37th Hawaii International Conference on System Sciences. ed. /Ralph H. Sprague Jr.. Los Alamitos, CA : IEEE 2004 (Proceedings of the Annual Hawaii International Conference on System Sciences)
Paper presented at The 17th Bled eCommerce Conference. 2004, 2004
In: ECIS 2004 ProceedingsAtlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL) The 12th European Conference on Information Systems (ECIS) 2004, 2004 (Proceedings of the European Conference on Information Systems)
In: Proceedings of Third International Conference, EGOV 2004, Zaragoza, Spain, August 30 - September 3, 2004. ed. /Roland Traunmüller. 2004, p. 164-171
In: eAdoption and the Knowledge Economy: Issues, Applications, Case Studies. Vol. 2. ed. /P. Cunningham; M. Cunningham. 2004, p. 901-908
København 2003, 22 p.
In: Electronic Government, LNCS 2739, Second International Conference, EGOV 2003. Prague, Czech Republic, September 2003 Proceedings. ed. /Roland Traunmüller. : Springer Science+Business Media 2003, p. 121-124 (Lecture Notes in Computer Science, No. 2739)
In: Exploring Patterns in Information Management: Concepts and Perspectives for Understanding IT-Related Change. . ed. /Bo Sundgren; Pär Mårtensson; Magnus Mähring; Kristina Nilsson. Stockholm : Stockholm School of Economics 2003, p. 147-163
København 2003, 9 p.
Paper presented at The European Group of Organization Studies 19th Colloquium, Subtheme 19: Science Organizations and the Organization of Science, 2003
Paper presented at The Second International Conference on Electronic Business, 2003
In: Informationsmanagement.: Neue Herausforderungen in Zeiten des E-Business. Festschrift für Prof. Dr. Dietrich Seibt anlässlich seines 65. Geburtstages. . ed. /Hans Georg Kemper; Wilhelm Mülder. 2003, p. 131-158
København 2002, 15 p.
Paper presented at 21st century eCommerce: INTEGRATION AND innovation. the second Wuhan International Conference on Electronic Commerce. October 19-21, 2002, Wuhan, China, 2002
In: Conference Workbook/ Proceedings of the IFIP WG8.6 working conference: The adoption and diffusion of IT in an environment of critical change, Sidney, Australia, August 1-3, 20022002, p. 19
In: Towards the knowledge Society. eCommerce, eBusiness and eGovernment. The second IFIP Conference on E-Commerce, E-Business, E-Government (I3E 2002) October 7-9, 2002, Lisbon, Portugal. ed. /Joao L. Monteiro; Paula M.C. Swatman; Luis Valaders Tavares. 2002, p. 569-581
In: Proceedings of the 25th information systems research seminar in Scandinavia, august 10-13, Bautah¢j, Denmark2002
København : Samfundslitteratur 2002, 412 p. (Ph.D.serie, No. 2002-15)
København 2002, 13 p. (Working Paper / Institut for Informatik. Handelshøjskolen i København, No. 2002-26)
København 2002, 12 p.
In: InternethåndbogenKøbenhavn : Dagbladet Boersen A/S 2001 (Børsen Ledelseshåndbøger)
In: Diffusing software product and process innovations2001, p. 277-291
In: InternethåndbogenKøbenhavn : Dagbladet Boersen A/S 2001, p. 168 (Børsen Ledelseshåndbøger)
Paper presented at The 24th Information Systems Research Seminar in Scandinavia. IRIS 2001, 2001
Copenhagen : Djøf Forlag 2000, 121 p.
Paper presented at The 23rd Information Systems Research Seminar in Scandinavia. IRIS 2000, 2000
In: InternethåndbogenKøbenhavn : Dagbladet Boersen A/S 2000, p. 18 (Børsen Ledelseshåndbøger)
Paper presented at The 12th International Bled Electronic Commerce Conference. 1999, 1999
In: Revision & Regnskabsvæsen, Vol. 68, No. 1, 1999, p. 8-13
In: InternethåndbogenKøbenhavn : Dagbladet Boersen A/S 1999, p. 12 (Børsen Ledelseshåndbøger)
In: Distributed multimedia. Electronic commerce & converging media.. ed. /Peter H. Carstensen; Morten Falch. 1999, p. 155-177
København : DK4 2021
: OECD 1.6.2018
In: Weekendavisen, 9.11.2012, p. 10
In: Håndbog i klimaledelse. ed. /Hans-Martin Friis Møller; Eva Born Rasmussen; Sigurd Bunk Lauritsen. : Forlaget Andersen 2009 (Forlaget Andersen Erhvervshåndbøger)
In: Encyclopedia of Digital GovernmentVol. 3, 2007
In: KMD Magasinet, 2001
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Det papirfyldte digitalsamfund
- Branding the ICT cluster in the Öresund Region
- Multi-Channel Delivery Strategies and Sustainable Business Models for Public Services Addressing Socially Disadvantaged Groups
- Digital Transformation of Work
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- DigitalLead
- Copenhagen FinTech – national klyngeorganisation for finans og fintech
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2020-2022:
No outside activities
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- Sponsored talks: COK and HK Stat
- IT in public sector, Dansk IT: Member of the political commitee